August 23, 2026

The gap between "looks good" and a written approval is where agency projects lose their margin. It is rarely a disagreement — it is a client contact who has to show it to three colleagues who were never in any meeting.
That is a distribution problem, and it has a distribution answer.
Your client contact is doing internally exactly what a champion does in a software deal: re-explaining your work to people with less context and less patience. A deck needs them to narrate it; a demo does not.
That single property — it explains itself without you or them present — is what turns a three-week thread into a two-day one.
Send the link with the question written out: "approving this means the layout and the flow are final; copy and images can still change". Vague approval requests produce vague responses, which are not approvals.
It also protects you later. A client who signs off on a defined thing has a much harder time reopening it in week five, and you have the link to point at.
View counts tell you whether the delay is your contact or their colleagues. Nobody has opened it in four days means it never got forwarded, and the useful message is "shall I send you a version to forward?" rather than a third follow-up.
That distinction changes the follow-up from nagging into help, which is also what makes it work.
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