Frequently asked questions

Everything people actually ask before or after signing up.

Do I need to add anything to my product?

No. The recorder is a Chrome extension that captures what is already on your screen. There is no snippet, no SDK, and nothing to deploy.

What happens when the free demo limit is reached?

Existing demos keep working and stay live. You just cannot create a sixth until you upgrade or archive one.

Can I hide sensitive customer data?

Yes. Blur destroys the pixels in the stored image rather than covering them with an overlay, so there is no unredacted copy left on the server for anyone to fetch.

Will my demo still work if I edit it after sharing?

Yes. Links and embeds always point at the current version, so edits go live immediately without re-sending anything.

Where can I embed a published demo?

Anywhere that accepts an iframe -- your homepage, a landing page, a help-center article, or a page builder like Webflow or Framer. There is also a plain share link for email or Slack.

What permissions does the browser extension need, and why?

Only the ability to capture the current tab when you actively click record. It does not run in the background, does not read pages you have not started recording, and has no analytics or ad-network code in it.

Can I cancel or change plans at any time?

Yes. Upgrade, downgrade, or cancel from the billing page at any time -- no annual lock-in, no sales call required. Cancelling keeps your access through the end of the period you already paid for.

Do you offer team seats?

Growth includes 2 seats and Business includes unlimited seats, so a team can share one workspace instead of paying per editor.

What happens to my demos if I downgrade or cancel?

Nothing is deleted. Already-published demos keep working; you just cannot publish new ones past the Free plan's 5-demo limit until you upgrade again.

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