One walkthrough, used by sales, onboarding and support.
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A walkthrough is the same artefact three teams keep asking for separately: sales wants it to send, onboarding wants it for day one, and support wants it embedded in a help article.
Making it once and using it three times is most of the value, and it is the part that gets missed when each team buys its own tool.
Click through the process. Each step is captured with a caption drafted from what you pressed.
The sales version is shorter than the onboarding one. Same recording, different cuts.
A link for email, an iframe for a help article or an onboarding page.
When one screen changes, re-record that step rather than the whole walkthrough.
Recorded in a few minutes with the tool this page is about — click through it.
They get long, because covering three jobs feels more thorough than covering one. The result is a walkthrough people abandon in the middle, which teaches nobody anything.
They also go stale invisibly. A walkthrough showing a screen that no longer exists actively damages trust, which is why per-step re-recording matters more than any authoring feature.
A tool for making a step-by-step guide through a product that people move through themselves. Unlike in-app guidance it needs no account, so the same walkthrough works in an email, a help article, or on a website for someone who has not signed up.
One recording can, with different cuts. Sales needs the short version that establishes what the product does; onboarding needs the longer one that reaches a first success. Recording once and trimming twice is where most of the saving is.
Re-record the step that changed rather than the whole thing. A walkthrough showing a screen that no longer exists costs more trust than having no walkthrough, so the ability to fix one step in isolation matters more than it sounds.