August 28, 2026

Changelogs are written by the people who built the thing, for people who have never seen it, in the vocabulary of the team that shipped it.
"Improved filtering on the reports page" is precise, accurate, and conveys nothing to somebody deciding whether it matters to them.
Two audiences read one: existing customers deciding whether to care, and prospects checking whether the product is alive. Both are poorly served by a list of terse entries.
A short walkthrough on the two or three entries that matter serves both — the customer sees whether it helps them, the prospect sees a product that is visibly moving.
A changelog entry is read once, in the week it is published, by whoever happens to look. The demo attached to it goes on being useful: in the support macro when somebody asks, in the onboarding email months later, in the sales conversation where it turns out to be exactly what a prospect needed.
That reuse is what makes recording one worth ten minutes rather than an indulgence.
The temptation is to write for the customers who requested the feature. They are the smallest and least valuable part of the audience, because they are already convinced.
Write and record for the customer who did not know they needed it. That is where adoption actually comes from.
Click through it — the same kind of demo you can record of your own product.
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